Privacy Policy

Coast to Coast Conveyancing
Website: https://www.coast2coast.net.au/
Effective Date: [Insert Date]

1. Introduction

Coast to Coast Conveyancing (“we”, “us”, or “our”) is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website or engage our services.

By using our website or contacting us, you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

Information provided through website forms:

Full name
Email address
Phone number
Property details or enquiry details
Any other information you choose to provide in the message field

Automatically collected information (via Google Analytics and website usage tracking):

IP address
Browser type and version
Device type
Pages visited and time spent
Referring website or source
Date and time of access

Information provided through other channels:

Emails sent to office@coast2coast.net.au
Phone calls to our offices:
- Melbourne: 03 9859 5455
- Bass Coast: 03 5672 3345
- Sunshine Coast: 07 5238 8110

3. How We Collect Personal Information

We collect personal information in the following ways:

When you submit a form via our website
When you email us or call our offices
When you engage us for conveyancing services
Through cookies and analytics tools such as Google Analytics
When you interact with our website or digital marketing campaigns

4. Why We Collect Your Information (Purpose of Use)

We collect your information for purposes such as:

Responding to your enquiries
Providing conveyancing services
Sending updates, confirmations, or communications relevant to your matter
Improving our website and user experience
Conducting website usage analysis
Marketing and service optimisation (if consent is provided or as permitted by law)

5. Use of Cookies and Google Analytics

Our website uses cookies and Google Analytics to track usage patterns and improve website functionality.

Google Analytics:

Google Analytics collects non-identifiable usage data such as page views, time on site, and referral sources. This information helps us understand how users interact with our website and improve our services. More information about how Google uses your data is available at: https://policies.google.com/privacy

You can disable cookies through your browser settings.

6. Marketing Communications

We may use your contact details to send you service-related updates or marketing communications (e.g., helpful conveyancing insights or service announcements). You may opt out of marketing communications at any time by contacting us.

7. Disclosure of Personal Information

We will not sell, rent, or trade your personal information. However, we may disclose your information to:

Employees or contractors directly involved in your matter
Third-party service providers (e.g., IT, hosting, email, analytics)
Legal or regulatory authorities where required by law
Professional advisors such as lawyers or financial institutions (where necessary for your transaction and with your consent)

All third-party providers are required to protect your personal information in accordance with privacy laws.

8. Data Storage and Security

We take reasonable steps to ensure your personal information is securely stored and protected from misuse, interference, loss, unauthorised access, modification, or disclosure.

Digital information is stored securely using reputable hosting and IT systems, and access is restricted to authorised personnel.

9. Access and Correction of Your Personal Information

You may request access to the personal information we hold about you, or request corrections if you believe it is inaccurate, incomplete, or outdated.

To do so, please contact us at:
📩 office@coast2coast.net.au

We will respond to all requests in accordance with applicable privacy laws.

10. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies directly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and the effective date revised. Your continued use of our website or services indicates acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

📩 Email: office@coast2coast.net.au
📞 Melbourne: 03 9859 5455
📞 Bass Coast: 03 5672 3345
📞 Sunshine Coast: 07 5238 8110
🌐 Website: https://www.coast2coast.net.au/

Coast to Coast Conveyancing
Thank you for trusting us with your personal information.